FAQs

WHERE DO YOU SHIP FROM?

 

Our company has developed a global network of factories and warehouses in many countries, mainly from Southeast Asia, mainly through our partnership with USPS and some other partners such as Epacket, Yun Express, FedEx. Since we deliver our products to customers all over the world, international standards are designed to achieve and we try our best to bring new and improved products to our dear customers.

 

ORDER & TRACKING

 

When you place your order, you will receive an Order Confirmation email confirming your Order # and purchase details. You can cancel your order or make changes to your shipping information the same day you placed within 6 hours. After 6 hours, your order will be processed and we cannot make any changes.

Once your order has shipped, we will send you another Shipping Update email with your tracking number. To track your package, simply click on the link provided. Tracking information may not be available for the first couple of days after you receive your Shipping Update email. Several days may pass between package scans. We assure you that this is normal and will not affect your expected delivery date.

 

DELIVERY TIME

 Order from Australia: Estimated delivery time is about 7-12 business days

Orders from the USA: Estimated delivery time is about 7-15 business days 

Orders from outside the US: Estimated delivery time is about 7-30 business days.

 

Please be informed that the estimated delivery time does not include the processing time (production time, inventory time, …) and may be delayed for a few days due to extreme weather conditions, or the strict control of the country customs.

 

How to change the information of my order?

 

If you realize you have made an error in shipping address or purchasing, simply e-mail us as soon as possible. We will support you to correct the information.

 

Please be noted that: we can only change your order information within 12 hours.

 

Please check the order confirmation email which is sent to you right after your order is placed to check all the information.

 

What is your cancellation policy?

 

You have 6 hours of the same day to cancel your order and receive a refund after your purchase. Please be informed that a management, processing, and transaction fee (10% of your total order value) will be applied for the cancellation. After 6 hours, your order is automatically forwarded to our warehouse to process and produce so that we will not be able to cancel it or issue a refund.
If you would like to get more information about us, you can visit our return policy.

 

What is the return policy?

 

Returns are available if initiated within five (5) days from the date showing delivered status successfully on the carrier’s system. You must email our customer service within 5 days to request the return/refund. 

 

The return policy will only apply to damaged items or products that have any manufacturing problems. We will not make any refunds or changes once the product has been successfully delivered in normal condition.

 

We do not refund shipping costs. Return shipping is to be paid by the Buyer.