Where your order ships from
Randomshoppe is an online store based in Perth, Western Australia. We do not hold inventory in Australia, and orders do not ship from Australia. Every order is shipped directly to you by one of our overseas suppliers. Most are in China, and some are in the United States.
Where we ship
We ship to Australia, the United States, Canada, the United Kingdom, Germany and New Zealand. We cannot currently deliver to other countries.
Shipping cost
Shipping charges are calculated at checkout and shown before you pay. Some orders qualify for free shipping. If yours does, checkout will show it.
Processing and delivery time (provisional estimate)
Orders generally take up to 5 business days to process before dispatch. Delivery after dispatch is estimated at 7–15 business days. As a general guide, orders may take approximately 7–20 business days from ordering, depending on the product, supplier and destination. Some orders may arrive sooner or take longer. These timeframes are provisional estimates, not guarantees.
Delays can occur because of customs checks, public holidays, weather or remote delivery addresses.
Orders with more than one item
Items from different suppliers may be shipped separately and arrive at different times.
Tracking
When your order is dispatched we email you a tracking number. Tracking can take a few days to show its first update.
Taxes, customs duties and import charges
Where tax applies to your order and we collect it, it is shown at checkout before you pay. Customs duties, import taxes and border or clearance fees are set by the country you are importing into. They are not included in our prices unless checkout shows them. Depending on your country, they may be charged by customs or the carrier, before or on delivery. Please check your local rules before ordering. Where the law of your country makes the seller responsible for collecting or paying these charges, we will comply.
Late, lost or undelivered orders
If your order has not arrived by the end of the estimated time, email us with your order number. We will investigate with the supplier and carrier and keep you updated. If an order cannot be delivered because the address was incomplete or incorrect, or delivery was refused, we will contact you to discuss options, which may include sending it again. Where the problem came from an address entered at checkout, we may ask you to cover reasonable extra shipping. This does not apply if the fault is ours or the carrier's. It does not limit your legal rights, which include a refund if goods are not delivered.
Cancelling or changing an order
See our Return & Refund Policy.
Contact
info@randomshoppe.com. We aim to reply within 2 business days.